The outreach from your top notch administrative staff is absolutely outstanding

Written by Karla Ruzicka | South Hampton Hospital: Massachusetts Veterinary Referral Hospital

I would like to extend my heartfelt thanks to the entire staff at Mass Vet for the outstanding care and bedside manner, both with my dog, and for me. Last weekend, my dog’s tail became necrotic after a prior cancer tumor surgery required much more removal than anticipated. Mass Vet did the very much needed surgery on a Sunday, and I was able to pick up my dog Sophie on a Monday. She has recovered beautifully and I just wanted to say that the level of professionalism from everyone, from the kindness and efficiency of the Administrative Staff upon check in when I was feeling distraught, to the efficient, prompt and caring assessment done by the ER doctor, Susanne Szekely, DVM, and the surgeon, Karen F. Pastor, DVM, DACVS, who I am sorry I did not personally meet, but of whom people in the waiting room spoke highly, to the veterinarian technician who met with me to discuss Sophie’s post operative care, and encouraged me to take notes to make sure it all sunk in, which was smart because I was feeling a little overwhelmed at that point. To each of you – thank you very much. I cannot tell you how kind everyone was and again, the outreach from your top notch Administrative staff is absolutely outstanding.

Kind regards,

Karla (Husgen) Ruzicka, Sophie’s companion : )

20 Cabot Road
Woburn, MA 01801



Hospital Hours
Emergency: 24 hr/day, 7 days/wk
Specialty Services: Mon - Sat
Diagnostic Imaging, Neurology, Ophthalmology, Surgery, Physical Therapy & Rehabilitation: 7 days/wk

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Boston West Veterinary Emergency and Specialty

Natick, MA 01760


Capital District Veterinary Referral Hospital

Latham, NY 12110


Massachusetts Veterinary Referral Hospital

Woburn, MA 01801


Port City Veterinary Referral Hospital

Portsmouth, NH 03801


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