Rebecca Waugaman

Rebecca Waugaman

Hospital Service Manager- Client Services

Hospital Services Managers, Management

Massachusetts Veterinary Referral Hospital: 781.932.5802

Department Hours:

Originally from New Hampshire, Rebecca earned her Bachelor of Arts degree in Healthcare Administration from Stonehill College while simultaneously studying biology. Following graduation, she worked in administration at Boston Children’s Hospital within the Division of Epilepsy and Clinical Neurophysiology for several years and then worked with individuals with various levels of disability at Jewish Family and Children’s Services. Her education and experience in the healthcare industry as well as a strong focus on hospitality led her to an interest in the Client Concierge Supervisor position she accepted in 2014 at Massachusetts Veterinary Referral Hospital. Shortly thereafter, she was accepted into the Management Trainee program where she worked alongside the hospital service managers for two years.

In 2017 Rebecca accepted the position of Hospital Services Manager for Client Services. Her responsibilities include developing and cultivating the Client Care and Concierge teams to provide the highest level of service for clients, overseeing the operation of the department, and developing new ideas to create an exceptional client experience.

Outside of work Rebecca enjoys visiting her family and friends, ice skating, watching baseball, hiking with her dog Lachlan, and her newfound interest in sailing.


24 Hour Emergency & Specialty

Boston West Veterinary Emergency and Specialty

Natick, MA 01760


Capital District Veterinary Referral Hospital

Latham, NY 12110


Massachusetts Veterinary Referral Hospital

Woburn, MA 01801


Port City Veterinary Referral Hospital

Portsmouth, NH 03801


General Practice, Emergency & Specialty

Bulger Veterinary Hospital

Lawrence, MA 01843
ER: 978.725.5544 GP: 978.682.9905