Team

Luanne Barry

Luanne Barry

Hospital Services Manager, Call Center Director

Corporate Team, Hospital Services Managers, Management

Supports all Hospitals in the IVG Network

Department Hours: Monday - Friday

Luanne Barry joined IVG in 2006 as the client service manager. Her background in operations and client relations management allowed her to implement a unified call center, utilizing call center technology, specializing in telephone triage and communication for all of the hospitals within the IVG network. Luanne also manages the client care team at Mass Vet and plays an important role in communication and service development.

As a Hospital Services Manager overseeing the client care team, Luanne uses her experience in customer service and management to develop new services that increase client satisfaction and reflect IVG’s commitment to the human-animal bond.

Luanne also brings her call center operations background to IVG where service, technology and communication are the foundation of the operation. The IVG call center is staffed 24/7 with skilled liaisons who receive regular training in veterinary emergency and specialty care. Luanne’s team of call center management and staff ensure that our patients and their owners are able to speak to a trained liaison any time of the day or night.

24 Hour Emergency & Specialty

Capital District Veterinary Referral Hospital

Latham, NY 12110
518.785.1094

Directions

IVG MetroWest

Natick, MA 01760
508.319.2117

Directions

Massachusetts Veterinary Referral Hospital

Woburn, MA 01801
781.932.5802

Directions

Port City Veterinary Referral Hospital

Portsmouth, NH 03801
603.433.0056

Directions

SAVES

Lebanon, NH 03766
603.306.0007

Directions

General Practice, Emergency & Specialty

Bulger Veterinary Hospital

North Andover, MA 01845
ER: 978.725.5544 GP: 978.682.9905

Directions