Payment Options

Boxer with e-collar in veterinary emergency hospital

Funding your pet’s treatment is a concern for many pet owners. Financial constraints may impact the decision you take on how to treat your pet’s condition. We understand that these are difficult, personal decisions that are unique to each family; and we respect that in the midst of grappling with a diagnosis and a treatment plan, you are now also grappling with this unexpected new expense.

Most pet owners fall into one of two groups.

  • Your pet’s treatment is planned: During your initial appointment you were given treatment options. You had time to decide what you could afford, how you could source the funding, and you had the time to come to terms with this new expense. Your pet’s surgery, chemotherapy or MRI has been scheduled, and on the day of the treatment, you are ready.
  • Your pet’s treatment is unplanned: Your pet woke you up at 3am in desperate need of medical attention. In a sleep deprived panic you loaded your pet into a car and raced to the nearest hospital. Now, it’s 4am and the emergency doctor is recommending treatment. The illness and cost were both unexpected, the need is urgent and your baby needs you. ATMs only allow you to take out so much at a time, you don’t have any checks with you, and even if you could call someone to help, it’s 4 in the morning.

In both cases there are financial options that may help you to pay your bills and manage your finances, yet still provide the level of care for your pet that you and your vet have agreed is appropriate.

Your Pet’s Treatment Plan

Once the doctor has examined your pet and initial diagnostics have been performed, you will discuss your pet’s working diagnosis and you will be given options for treatment. The cost of services will be included as part of the discussion of alternative options for treatment.

beagle getting an ultrasound

Your doctor will provide you with options and will help you weigh the pros and cons objectively. You can discuss the treatment plan with your medical team or the client care team until your questions are satisfied.

The cost of the initial treatment plan is based on your pet’s working diagnosis. As treatment begins, new developments in your pet’s condition may change the treatment plan, and its associated costs. If this happens, you and your veterinarian will once again discuss options, and objectively weigh the pros and cons together.

Payment Options

On the day that services are rendered, we will ask you to pay the estimate in full. Your options for payment methods include:

  • Cash
  •  Personal Checks
  • Credit Cards
    • Master Card
    • Visa
    • Discover
    • American Express
  • Lines of Credit
    • Wells Fargo
    • Care Credit

Lines of Credit

If personal credit, cash and personal loans from family and friends are not available, or do not cover the balance, a line of credit can be an alternative. Care Credit and Wells Fargo provide lines of credit specifically for health related expenses. There are a few alternative plans available, but you will need to apply for and be approved by the financial institution.

The process is much like a credit card application, the financial institution will evaluate your application and approve you for an amount with a predetermined interest rate and payment terms.

Hospitals in the IVG network are not affiliated with either of these financial institutions. Our team is happy to help you apply for a line of credit with these institutions. We will help you fill out the form if necessary, provide you with copies of receipts, estimates and anything else you need in order to expedite the process for you, but we are not involved in their decisions around credit terms and amounts.

Options

If you decide that a line of credit is for you, applying for credit in advance of your pet’s scheduled treatment will ease the process on the day you drop him or her off. If you have arrived at one of our hospitals in an emergency situation, we will be happy to assist you in filling out the form and submitting the application if you so desire. Please speak to a member of our client care team.

Care Credit:

Click here to fill out the application form and start the loan approval process

Plan Types vary, but currently include the following: (the rates listed below are subject to change at the discretion of Care Credit)

  • 6 months – deferred interest, regular payments, minimum transaction of $200
    Any unpaid balance at the end of the 6 month period will be subject to the cumulative deferred interest. 
  • 14.9% interest on the following repayment options:
    • Fixed Monthly payments over 24 months, minimum transaction of $1,000
    • Fixed Monthly payments over 36 months, minimum transaction of $1,000
    • Fixed Monthly payments over 48 months, minimum transaction of $1,000
    • Fixed Monthly payments over 60 months, minimum transaction of $2,500
  • Interest 26% – Regular Payments until Paid in full, no minimum transaction amount.

 

Wells Fargo Health Advantage: (the rates listed below are as of 1/6/2016, and are subject to change)

Financing is provided with approved credit by Wells Fargo Financial National Bank.

Plan Types vary, but currently include the following: additional options may also be available, please talk to the client care team member helping you with the application

  • No interest if paid in full within 6 months with regular monthly payments. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.*
    The Wells Fargo Health Advantage® credit card is issued by Wells Fargo Financial National Bank. Special terms apply to qualifying purchases of $[X,XXX] or more charged with approved credit. Minimum monthly payments are required during the promotional (special terms) period. Interest will be charged to your account from the purchase date at the APR for Purchases if the purchase balance is not paid in full within the promotional (special terms) period. Paying only the minimum monthly payment will not pay off the purchase balance before the end of the promotional period. For new accounts, the APR for Purchases is 12.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 01/06/2016 and is subject to change. For current information, call us at 1-800-431-5921. Offer expires [MM/DD/YYYY].”
  • Special Rate of 12.99% APR with 18, 24, 36, 48, or 60 equal monthly payments.**:
    The Wells Fargo Health Advantage® credit card is issued by Wells Fargo Financial National Bank. Special terms apply to qualifying purchases charged with approved credit. The special terms APR of 12.99% will apply to the qualifying purchase, and [##] monthly payments equal to [Y.YYY%] of the original special terms balance are required. The advertised terms are an estimate assuming required monthly payments are made on the payment due date; no other balances are currently carried or will be carried on the account; and no additional charges are or will be added to the account. Because your actual account activity may be different than the assumptions used, or because of rounding, the number of payments or the final payment amount could be different than the advertised terms. The special terms APR will continue to apply until all qualifying purchases are paid in full. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. For new accounts, the APR for Purchases is 12.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 01/06/2016 and is subject to change. For current information, call us at 1-800-431-5921. Offer expires [MM/DD/YYYY].”

Click here to fill out the application form and start the line of credit process

24 Hour Emergency & Specialty

Capital District Veterinary Referral Hospital

Latham, NY 12110
518.785.1094

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IVG MetroWest

Natick, MA 01760
508.319.2117

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Woburn, MA 01801
781.932.5802

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Port City Veterinary Referral Hospital

Portsmouth, NH 03801
603.433.0056

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SAVES

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603.306.0007

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General Practice, Emergency & Specialty

Bulger Veterinary Hospital

North Andover, MA 01845
ER: 978.725.5544 GP: 978.682.9905

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