Chronicles of a Client Care Coordinator

Written on November 08, 2016 by Jaclyn Pugh Hospital: Port City Veterinary Referral Hospital

I have been at my job for 5 years now, and still love it. I get to see all sorts of cute fluffy pets and the amazing team we have at Port City work so hard to diagnose and treat every one of them. The worst part of my job is dealing with euthanasia. Although I think it is amazing we can choose to give our loved ones a peaceful goodbye when its time, it does not make it any easier to see.

Jaclyn Pugh

Jaclyn with her own dog. Photo by Ajax Fur Tography

When I first started here, I had a case that was so sad to me I got in my car at the end of my shift, balled my eyes out to my mom on the phone and told her I didn’t know if I could stay at this job. In 5 years I have helped comfort many people while they had their last moments with their pets; their family members. Over time, you can tend to distance yourself a little to make it easier for you to do your job. But yesterday, at 6:00am I came into work, and had to go over paperwork with a man who was about to lose his best friend to cancer. I could feel his heartbreak, and I was heartbroken for him. We see this loss so much over the years, but for many, it is their first time having to make this choice for one of their fur babies. It brought me back to checking myself and making sure I am here 100% for the client I am helping every time.
It is a hard thing to handle. But in so many cases I am lucky enough to be able to sit and talk with a client about their amazing memories they have, and give them hugs and words of comfort. For some, that is the last thing they could handle at the time. So to those, please know we want to reach out and help in anyway we can. We genuinely care for each and every pet that comes in like we would our own. We get emotionally involved in all the cases and feel heartbroken when we lose any battle. We understand that your “pet” is more than that, they are part of your family. We cry many times after you walk out our doors, knowing you are going home without your baby. We worry when we get home wondering if the pet we saw earlier in the day will make it through the night.

But with all that, we are honored that you have chosen our hospital to say your final goodbyes. We truly have an amazing team at Port City and I am lucky to be part of it.

Jaclyn is a Client Care Coordinator at Port City Referral Hospital.

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